/*
 * Aqar360 Support — Client, Partner, Admin (shared partials).
 * Typography: uses CSS variables from ~/css/shared/typography.css (load typography before this file).
 */

.support-page {
    width: 100%;
    max-width: 1200px;
    margin: 0 auto;
    font-family: var(--font-family-primary);
    color: rgb(17 24 39);
}

/* Client profile `.profile .left` uses align-items:center + justify-content:center — when the column stretches to match the sidebar height, support content was vertically centered (huge gap above). */
.profile .left.support-page {
    align-items: stretch;
    align-self: stretch;
    justify-content: flex-start;
}

.profile .left.support-page > .support-page {
    max-width: 100%;
    margin-left: 0;
    margin-right: 0;
}

/* Page title — override global h1 (typography.css hero 60px) for in-app content titles */
.support-page__title {
    font-family: var(--font-family-primary) !important;
    font-size: var(--font-size-2xl) !important;
    font-weight: var(--font-weight-bold) !important;
    line-height: var(--line-height-tight) !important;
    letter-spacing: -0.01em !important;
    color: rgb(17 24 39) !important;
    margin: 0 0 0.35rem !important;
}

@media (max-width: 768px) {
    .support-page__title {
        font-size: var(--font-size-xl) !important;
        font-weight: var(--font-weight-bold) !important;
    }
}

.support-page__subtitle {
    font-family: var(--font-family-primary);
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-normal);
    line-height: var(--line-height-normal);
    color: rgb(75 85 99);
    margin: 0 0 1.25rem;
    text-align: start;
    unicode-bidi: isolate;
}

.support-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    align-items: center;
    justify-content: flex-start;
    margin-bottom: 0.5rem;
    padding: 14px 16px;
    background: linear-gradient(180deg, #faf9fc 0%, #f5f4f8 100%);
    border: 1px solid #e8e4ef;
    border-radius: 12px;
    direction: ltr;
    text-align: start;
    font-family: var(--font-family-primary);
}

.support-toolbar__search {
    flex: 1;
    min-width: 200px;
    padding: 10px 14px;
    border: 1px solid #ddd;
    border-radius: 8px;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-normal);
    color: rgb(17 24 39);
}

.support-toolbar__select {
    min-width: 160px;
    padding: 10px 12px;
    border: 1px solid #ddd;
    border-radius: 8px;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-normal);
    background-color: #fff;
    color: rgb(17 24 39);
    -webkit-appearance: none;
    -moz-appearance: none;
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%23372A58' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-size: 1em;
    background-position: right 0.75rem center;
    padding-inline-end: 2.25rem;
}

/* Partner shell inverts outer dir; caret must follow inner UI language, not .Verification dir. */
.partner-support-inner-bidi[dir="ltr"] .support-toolbar__select,
.support-inner-bidi[dir="ltr"] .support-toolbar__select,
[dir="ltr"] .profile .left.support-page .support-toolbar__select {
    direction: ltr;
    text-align: start;
    background-position: right 0.75rem center;
    padding-inline-start: 12px;
    padding-inline-end: 2.25rem;
}

.partner-support-inner-bidi[dir="rtl"] .support-toolbar__select,
.support-inner-bidi[dir="rtl"] .support-toolbar__select,
[dir="rtl"] .profile .left.support-page .support-toolbar__select {
    direction: rtl;
    text-align: start;
    background-position: left 0.75rem center;
    padding-inline-start: 2.25rem;
    padding-inline-end: 12px;
}

.support-pagination {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 10px;
    margin-top: 1rem;
    font-family: var(--font-family-primary);
}

.support-pagination__info {
    margin-inline-end: 8px;
    color: rgb(75 85 99);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-normal);
}

.support-link {
    font-family: var(--font-family-primary);
    font-weight: var(--font-weight-semibold);
    font-size: var(--font-size-sm);
    color: #6a5d8b;
    text-decoration: none;
}

.support-link:hover {
    text-decoration: underline;
}

.support-page__meta {
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-normal);
    color: rgb(75 85 99);
    margin: 0 0 1rem;
}

.support-meta-sep {
    margin: 0 0.35rem;
    color: rgb(156 163 175);
}

.support-thread-files {
    margin: 0.5rem 0 0 1.1rem;
    padding: 0;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-normal);
}

.support-thread-role {
    color: rgb(107 114 128);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-normal);
}

.support-muted {
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-normal);
    color: rgb(75 85 99);
    margin: 0 0 1rem;
}

.support-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 10px 18px;
    border-radius: 8px;
    font-family: var(--font-family-primary);
    font-weight: var(--font-weight-semibold);
    font-size: var(--font-size-sm);
    line-height: var(--line-height-normal);
    text-decoration: none;
    border: none;
    cursor: pointer;
    transition: background 0.2s, color 0.2s;
}

.support-btn--primary {
    background: #6a5d8b;
    color: #fff;
}

.support-btn--primary:hover {
    background: #5d5080;
    color: #fff;
}

.support-btn--outline {
    background: #fff;
    color: #6a5d8b;
    border: 1px solid #6a5d8b;
}

.support-btn--outline:hover {
    background: #f3f0f8;
}

/* LTR data grid so columns stay Title → … → Actions in Arabic (RTL) layouts */
.support-table-wrap {
    overflow-x: auto;
    border: 1px solid #e0dce8;
    border-radius: 12px;
    background: #fff;
    box-shadow: 0 1px 3px rgba(55, 42, 88, 0.06);
    font-family: var(--font-family-primary);
}

.support-table-wrap[dir="ltr"] {
    direction: ltr;
}

.support-table-wrap[dir="rtl"] {
    direction: rtl;
}

.support-table {
    width: 100%;
    border-collapse: collapse;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-normal);
}

.support-table th,
.support-table td {
    padding: 13px 16px;
    text-align: start;
    border-bottom: 1px solid #ece8f2;
    vertical-align: middle;
}

.support-table th {
    background: linear-gradient(180deg, #f3f1f7 0%, #ebe6f2 100%);
    font-weight: var(--font-weight-semibold);
    font-size: var(--font-size-xs);
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: rgb(75 85 99);
    border-bottom: 2px solid #dcd6e8;
}

.support-table tbody tr {
    transition: background 0.15s ease;
}

.support-table tbody tr:nth-child(even):not(.support-placeholder-row) {
    background: #faf9fc;
}

.support-table tbody tr:hover:not(.support-placeholder-row) {
    background: #f3f0fa;
}

.support-table tr:last-child td {
    border-bottom: none;
}

.support-table__ticket-no {
    font-variant-numeric: tabular-nums;
    white-space: nowrap;
    color: rgb(75 85 99);
    max-width: 11rem;
}

.support-table__title {
    font-weight: var(--font-weight-semibold);
    max-width: 16rem;
    width: 16rem;
}

.support-table__title a,
.support-table__title-link {
    display: block;
    max-width: 100%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    color: #372a58;
    text-decoration: none;
    font-family: var(--font-family-primary);
    font-size: inherit;
}

.support-table__title a:hover,
.support-table__title-link:hover {
    color: #6a5d8b;
    text-decoration: underline;
}

.support-table__date {
    white-space: nowrap;
    font-variant-numeric: tabular-nums;
    color: rgb(75 85 99);
    font-size: var(--font-size-sm);
}

.support-table__date[dir="ltr"] {
    unicode-bidi: isolate;
}

.support-badge {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 20px;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-semibold);
}

.support-badge--muted {
    background: #eee;
    color: rgb(75 85 99);
}

.support-badge--accent {
    background: #e8e4f2;
    color: #6a5d8b;
}

.support-badge--progress {
    background: #e3f2fd;
    color: #1565c0;
}

.support-badge--waiting {
    background: #fff8e1;
    color: #f57f17;
}

.support-badge--solved {
    background: #e8f5e9;
    color: #2e7d32;
}

.support-badge--category {
    background: #f0ecf5;
    color: #4a3d62;
    border: 1px solid #e0d8ec;
}

.support-btn--compact {
    padding: 6px 14px;
    /* Override typography.css `button { font-size: base !important }` for dense table actions */
    font-size: var(--font-size-sm) !important;
    border-radius: 8px;
    min-height: 0;
}

.support-table .support-btn--compact {
    white-space: nowrap;
}

.support-placeholder-row td {
    color: rgb(107 114 128);
    font-style: italic;
    text-align: center;
    padding: 2rem 1rem;
    font-size: var(--font-size-sm);
}

/*
 * Client profile Support pages: `html` may stay dir=rtl when switching to English.
 * `.support-inner-bidi` is set from CurrentUICulture (see Create.cshtml) so inputs and file row follow UI language.
 */
.support-inner-bidi[dir="ltr"] .support-form input[type="text"],
.support-inner-bidi[dir="ltr"] .support-form select,
.support-inner-bidi[dir="ltr"] .support-form textarea {
    direction: ltr;
    text-align: start;
}

.support-inner-bidi[dir="rtl"] .support-form input[type="text"],
.support-inner-bidi[dir="rtl"] .support-form select,
.support-inner-bidi[dir="rtl"] .support-form textarea {
    direction: rtl;
    text-align: start;
}

.support-inner-bidi[dir="ltr"] .support-file-picker__row {
    justify-content: flex-start;
}

.support-inner-bidi[dir="rtl"] .support-file-picker__row {
    justify-content: flex-start;
}

.support-inner-bidi[dir="ltr"] .support-attachments-bar {
    justify-content: flex-start;
    text-align: start;
}

.support-inner-bidi[dir="rtl"] .support-attachments-bar {
    justify-content: flex-start;
    text-align: start;
}

.support-form .support-field {
    margin-bottom: 1rem;
}

.support-form label {
    display: block;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-semibold);
    line-height: var(--line-height-normal);
    margin-bottom: 6px;
    color: rgb(55 65 81);
}

.support-form input[type="text"],
.support-form select,
.support-form textarea {
    display: block;
    width: 100%;
    max-width: 720px;
    min-width: 0;
    box-sizing: border-box;
    padding: 10px 12px;
    border: 1px solid #ddd;
    border-radius: 8px;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-normal);
    line-height: var(--line-height-normal);
    color: rgb(17 24 39);
}

.support-form select {
    -webkit-appearance: none;
    -moz-appearance: none;
    appearance: none;
    background-color: #fff;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%23372A58' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-size: 1em;
}

.partner-support-inner-bidi[dir="ltr"] .support-form select,
.support-inner-bidi[dir="ltr"] .support-form select {
    background-position: right 0.75rem center;
    padding-inline-start: 12px;
    padding-inline-end: 2.25rem;
}

.partner-support-inner-bidi[dir="rtl"] .support-form select,
.support-inner-bidi[dir="rtl"] .support-form select {
    background-position: left 0.75rem center;
    padding-inline-start: 2.25rem;
    padding-inline-end: 12px;
}

.support-form textarea {
    min-height: 160px;
    resize: vertical;
}

.support-files-label {
    display: block;
    margin-bottom: 6px;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-semibold);
    color: rgb(55 65 81);
}

/* Native file input cannot be styled for locale; we hide it and use a labeled control + status text. */
.support-file-picker {
    position: relative;
    max-width: 720px;
    width: 100%;
    box-sizing: border-box;
}

.support-file-picker__native {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

.support-file-picker__row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 10px 12px;
    min-width: 0;
}

.support-file-picker__btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 10px 18px;
    border-radius: 8px;
    font-family: var(--font-family-primary);
    font-weight: var(--font-weight-semibold);
    font-size: var(--font-size-sm);
    line-height: var(--line-height-normal);
    cursor: pointer;
    background: #fff;
    color: #6a5d8b;
    border: 1px solid #6a5d8b;
    transition: background 0.2s, color 0.2s;
    flex: 0 0 auto;
    margin: 0;
}

.support-file-picker__btn:hover {
    background: #f3f0f8;
}

.support-file-picker__display {
    flex: 1 1 12rem;
    min-width: 0;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    line-height: var(--line-height-normal);
    color: rgb(17 24 39);
    overflow-wrap: anywhere;
    word-break: break-word;
}

.support-file-picker__display.is-placeholder {
    color: rgb(107 114 128);
    font-style: italic;
}

.support-form__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    margin-top: 1rem;
}

.support-attachments-bar {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 10px;
    margin-top: 8px;
    padding: 10px;
    max-width: 720px;
    width: 100%;
    box-sizing: border-box;
    background: #fafafa;
    border-radius: 8px;
    border: 1px dashed #ccc;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-normal);
    line-height: var(--line-height-normal);
    color: rgb(75 85 99);
}

/* Ticket details — header */
.support-details-nav {
    margin-bottom: 0.75rem;
}

.support-details-back {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-semibold);
    color: #6a5d8b;
    text-decoration: none;
    transition: color 0.15s ease;
}

.support-details-back:hover {
    color: #372a58;
    text-decoration: underline;
}

.support-details-top {
    width: 100%;
}

.support-details-head {
    margin-bottom: 1.25rem;
    padding-bottom: 1rem;
    border-bottom: 1px solid #ece8f2;
    width: 100%;
    text-align: start;
}

.support-details__title {
    font-family: var(--font-family-primary) !important;
    font-size: var(--font-size-2xl) !important;
    font-weight: var(--font-weight-bold) !important;
    line-height: var(--line-height-tight) !important;
    letter-spacing: -0.01em !important;
    color: rgb(17 24 39) !important;
    margin-bottom: 0.65rem !important;
}

@media (max-width: 768px) {
    .support-details__title {
        font-size: var(--font-size-xl) !important;
    }
}

/* Ticket # + category + status on one row (wraps on narrow screens) */
.support-details-meta-row {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-end;
    gap: 18px 28px;
    margin: 0;
}

.support-id-chip {
    display: inline-block;
    padding: 4px 10px;
    font-size: var(--font-size-xs);
    font-family: var(--font-family-monospace);
    background: #f3f1f7;
    border: 1px solid #e0dce8;
    border-radius: 8px;
    color: rgb(55 65 81);
    word-break: break-all;
    max-width: min(100%, 22rem);
}

.support-details-badge-group {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 6px;
}

.support-details-badge-caption {
    font-family: var(--font-family-primary);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-semibold);
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: rgb(107 114 128);
}

/* Thread layout (admin + user details) — LTR keeps conversation left, composer right on RTL pages */
.support-thread-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(300px, 400px);
    gap: 24px;
    align-items: start;
    direction: ltr;
    font-family: var(--font-family-primary);
}

@media (max-width: 900px) {
    .support-thread-layout {
        grid-template-columns: 1fr;
    }
}

.support-thread-feed {
    display: flex;
    flex-direction: column;
    align-items: stretch;
    width: 100%;
    box-sizing: border-box;
    border: 1px solid #e0dce8;
    border-radius: 14px;
    background: linear-gradient(165deg, #faf8fc 0%, #f3eef8 48%, #ebe4f2 100%);
    padding: 18px 18px 14px;
    min-height: 220px;
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.65);
    direction: ltr;
    unicode-bidi: isolate;
    text-align: start;
}

.support-thread-msg {
    display: flex;
    flex-direction: column;
    gap: 0;
    margin-bottom: 14px;
    max-width: 94%;
    text-align: start;
}

.support-thread-msg:last-child {
    margin-bottom: 0;
}

/* Client portal: support staff on the left, client “you” on the right (chat-style) */
.support-thread-msg--staff,
.support-thread-msg--user {
    max-width: min(100%, 520px);
}

.support-thread-msg--staff {
    align-self: flex-start;
}

.support-thread-msg--user {
    align-self: flex-end;
}

.support-thread-msg--empty {
    align-self: stretch;
    max-width: 100%;
}

.support-thread-meta {
    display: flex;
    flex-wrap: wrap;
    justify-content: space-between;
    align-items: baseline;
    gap: 8px 12px;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-normal);
    color: rgb(92 84 112);
    margin-bottom: 6px;
    padding: 0 2px;
}

/* Staff row: name · time (LTR); client row: mirrored for right-aligned bubbles */
.support-thread-msg--user .support-thread-meta {
    flex-direction: row-reverse;
    text-align: end;
    align-self: stretch;
}

.support-thread-author {
    font-weight: var(--font-weight-semibold);
    color: rgb(74 68 88);
}

.support-thread-time {
    font-variant-numeric: tabular-nums;
    color: rgb(156 163 175);
    white-space: nowrap;
    font-size: var(--font-size-xs);
}

.support-thread-body {
    font-family: var(--font-family-primary);
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-normal);
    line-height: var(--line-height-relaxed);
    color: rgb(17 24 39);
    white-space: pre-wrap;
    word-break: break-word;
    text-align: start;
    unicode-bidi: isolate;
}

/* Staff / admin — left column, tail toward center */
.support-thread-msg--staff .support-thread-body {
    background: linear-gradient(180deg, #e8f4fc 0%, #dceef9 100%);
    border: 1px solid #90caf9;
    border-radius: 4px 14px 14px 14px;
    padding: 12px 14px;
    box-shadow: 0 2px 8px rgba(25, 118, 210, 0.08);
}

/* Client — right column, tail toward center */
.support-thread-msg--user .support-thread-body {
    background: #fff;
    border: 1px solid #e5dff0;
    border-radius: 14px 4px 14px 14px;
    padding: 12px 14px;
    box-shadow: 0 2px 8px rgba(55, 42, 88, 0.06);
}

.support-thread-msg--empty .support-thread-body {
    background: rgba(255, 255, 255, 0.65);
    border: 1px dashed #d0c8dc;
    border-radius: 12px;
    padding: 14px;
    box-shadow: none;
}

.support-thread-msg .support-thread-files {
    margin: 8px 0 0;
    padding-inline-start: 1.1rem;
    font-size: var(--font-size-sm);
}

.support-thread-msg--staff .support-thread-files {
    align-self: flex-start;
}

.support-thread-msg--user .support-thread-files {
    align-self: flex-end;
}

.support-panel {
    border: 1px solid #e0dce8;
    border-radius: 14px;
    background: linear-gradient(180deg, #ffffff 0%, #faf8fc 100%);
    padding: 20px;
    box-shadow: 0 4px 22px rgba(55, 42, 88, 0.09);
    font-family: var(--font-family-primary);
    /* Grid column child: default min-width:auto lets inputs overflow the card (RTL + Partner) */
    min-width: 0;
    box-sizing: border-box;
}

@media (min-width: 901px) {
    .support-panel {
        position: sticky;
        top: 16px;
    }
}

.support-panel h3,
.support-panel__heading {
    margin: 0 0 14px;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-lg);
    font-weight: var(--font-weight-bold);
    line-height: var(--line-height-normal);
    color: #372a58;
}

.support-panel .support-field {
    margin-bottom: 12px;
}

.support-panel .support-form textarea,
.support-panel .support-form input[type="text"],
.support-panel .support-form select {
    max-width: 100%;
    width: 100%;
    min-width: 0;
    box-sizing: border-box;
}

.support-panel .support-form textarea {
    min-height: 140px;
}

.support-panel .support-file-picker {
    max-width: 100%;
    box-sizing: border-box;
}

.support-panel .support-form {
    width: 100%;
    min-width: 0;
    box-sizing: border-box;
}

.support-panel .support-form__actions {
    margin-top: 0.75rem;
}

.support-panel__dual-actions {
    display: flex;
    flex-direction: row;
    flex-wrap: nowrap;
    align-items: stretch;
    gap: 10px;
    margin-top: 1rem;
    width: 100%;
    box-sizing: border-box;
}

/* Submit (associates to form via form="") + nested close form — keep on one row */
.support-panel__dual-actions > button[type="submit"] {
    flex: 1 1 0;
    min-width: 0;
    width: auto;
    max-width: none;
}

.support-panel__dual-actions .support-close-ticket-form {
    display: flex;
    flex: 1 1 0;
    min-width: 0;
    margin: 0;
    align-items: stretch;
}

.support-close-ticket-form .support-btn {
    flex: 1 1 auto;
    width: 100%;
    min-width: 0;
    white-space: nowrap;
}

@media (max-width: 360px) {
    .support-panel__dual-actions {
        flex-wrap: wrap;
    }

    .support-panel__dual-actions > button[type="submit"],
    .support-panel__dual-actions .support-close-ticket-form {
        flex: 1 1 100%;
    }
}

.support-alert {
    padding: 12px 14px;
    border-radius: 8px;
    margin-bottom: 1rem;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-normal);
    line-height: var(--line-height-normal);
}

.support-alert--error {
    background: #fdecea;
    border: 1px solid #f5c6cb;
    color: #721c24;
}

.support-alert--success {
    background: #e8f5e9;
    border: 1px solid #c8e6c9;
    color: #1b5e20;
}

/* Partner area — centered column matching Client support width */
.partner-support-shell {
    width: 100%;
    display: flex;
    justify-content: center;
    box-sizing: border-box;
    padding: 16px 20px 40px;
    font-family: var(--font-family-primary);
}

.partner-support-page {
    width: 100%;
    max-width: 1200px;
    margin: 0 auto;
}

.partner-support-shell .support-page {
    max-width: 100%;
    margin-left: 0;
    margin-right: 0;
}

/* Partner layout inverts outer dir; this restores logical reading direction for Support content */
.partner-support-inner-bidi {
    unicode-bidi: isolate;
    width: 100%;
    box-sizing: border-box;
    font-family: var(--font-family-primary);
    color: rgb(17 24 39);
}

/* Partner: .Verification uses inverted dir (Arabic UI → dir=ltr). Inner bidi matches UI language. */
.partner-support-inner-bidi[dir="rtl"] {
    font-family: var(--font-family-arabic), var(--font-family-primary);
}

.partner-support-inner-bidi[dir="rtl"] .support-toolbar,
.partner-support-inner-bidi[dir="ltr"] .support-toolbar {
    direction: inherit;
}

/* Partner Arabic: DOM is search → … → New; flex-start is on the right — put primary CTA on the right */
.partner-support-inner-bidi[dir="rtl"] .support-toolbar .support-toolbar__search {
    order: 4;
}

.partner-support-inner-bidi[dir="rtl"] .support-toolbar .support-toolbar__select {
    order: 3;
}

.partner-support-inner-bidi[dir="rtl"] .support-toolbar > button[type="submit"] {
    order: 2;
}

.partner-support-inner-bidi[dir="rtl"] .support-toolbar > a.support-btn--primary {
    order: 1;
}

/* Client profile: html uses standard dir=rtl for Arabic — mirror toolbar like Partner Arabic */
[dir="rtl"] .profile .left.support-page .support-toolbar {
    direction: rtl;
}

[dir="rtl"] .profile .left.support-page .support-toolbar .support-toolbar__search {
    order: 4;
}

[dir="rtl"] .profile .left.support-page .support-toolbar .support-toolbar__select {
    order: 3;
}

[dir="rtl"] .profile .left.support-page .support-toolbar > button[type="submit"] {
    order: 2;
}

[dir="rtl"] .profile .left.support-page .support-toolbar > a.support-btn--primary {
    order: 1;
}

/* English Partner: mirror desktop thread vs. composer (composer start, thread end) — matches inverted shell */
@media (min-width: 901px) {
    .partner-support-inner-bidi[dir="ltr"] .support-thread-layout {
        direction: ltr;
    }

    .partner-support-inner-bidi[dir="rtl"] .support-thread-layout {
        direction: rtl;
    }
}

.partner-support-inner-bidi[dir="ltr"] .support-thread-feed {
    direction: ltr;
}

.partner-support-inner-bidi[dir="ltr"] .support-panel {
    direction: ltr;
}

/*
 * Client profile loads clientprofile.css (Nunito / IBM Plex on some profile widgets).
 * Support uses the same stack as ~/css/shared/typography.css (Rubik + tokens).
 */
.profile .left.support-page,
.profile .left.support-page *:not(code):not(kbd):not(pre):not(samp) {
    font-family: var(--font-family-primary) !important;
}

[dir="rtl"] .profile .left.support-page,
[dir="rtl"] .profile .left.support-page *:not(code):not(kbd):not(pre):not(samp) {
    font-family: var(--font-family-arabic) !important;
}

/* Create ticket / reply forms — phones & narrow viewports (after Partner shell so rules win in cascade) */
@media (max-width: 768px) {
    .partner-support-shell {
        padding: 12px max(12px, env(safe-area-inset-left, 0px)) 32px max(12px, env(safe-area-inset-right, 0px));
        min-width: 0;
        box-sizing: border-box;
    }

    .partner-support-page,
    .partner-support-inner-bidi {
        min-width: 0;
    }

    .support-page {
        min-width: 0;
        max-width: 100%;
    }

    .support-form input[type="text"],
    .support-form select,
    .support-form textarea {
        display: block;
        max-width: 100%;
        min-width: 0;
        box-sizing: border-box;
    }

    .support-file-picker {
        max-width: 100%;
        width: 100%;
        box-sizing: border-box;
    }

    .support-file-picker__row {
        flex-direction: column;
        align-items: stretch;
    }

    .support-file-picker__btn {
        width: 100%;
        justify-content: center;
        min-height: 44px;
    }

    /* Row layout uses 12rem as *width* basis; in column mode that becomes height — avoid a ~12rem-tall empty strip */
    .support-file-picker__display {
        flex: 0 1 auto;
        width: 100%;
    }

    .support-form__actions {
        flex-direction: column;
        align-items: stretch;
    }

    .support-form__actions .support-btn {
        width: 100%;
        justify-content: center;
        min-height: 44px;
    }

    .support-attachments-bar {
        max-width: 100%;
        overflow-wrap: anywhere;
        word-break: break-word;
    }

    .profile .left.support-page {
        min-width: 0;
        width: 100%;
        max-width: 100%;
        box-sizing: border-box;
    }
}

@media (max-width: 480px) {
    /* iOS: avoid automatic zoom on focus when font-size < 16px */
    .support-form input[type="text"],
    .support-form select,
    .support-form textarea {
        font-size: 16px;
    }

    .partner-support-shell {
        padding-top: max(8px, env(safe-area-inset-top, 0px));
    }

    .support-form textarea {
        min-height: 140px;
    }
}

/* —— Ticket detail: confirmation + success modals —— */
body.support-modal-open {
    overflow: hidden;
}

.support-modal {
    position: fixed;
    inset: 0;
    z-index: 10050;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px max(16px, env(safe-area-inset-right)) max(24px, env(safe-area-inset-bottom)) max(16px, env(safe-area-inset-left));
    box-sizing: border-box;
}

.support-modal[hidden] {
    display: none !important;
}

.support-modal__backdrop {
    position: absolute;
    inset: 0;
    background: rgba(17, 24, 39, 0.45);
    backdrop-filter: blur(3px);
}

.support-modal__panel {
    position: relative;
    z-index: 1;
    width: 100%;
    max-width: 400px;
    padding: 24px 22px 20px;
    background: #fff;
    border-radius: 14px;
    box-shadow: 0 18px 48px rgba(55, 42, 88, 0.18);
    border: 1px solid #e8e4ef;
    font-family: var(--font-family-primary);
    text-align: center;
}

.support-modal__title {
    margin: 0 0 10px;
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-medium);
    line-height: var(--line-height-normal);
    color: rgb(17 24 39);
}

.support-modal__text {
    margin: 0 0 20px;
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-normal);
    line-height: var(--line-height-normal);
    color: rgb(75 85 99);
}

.support-modal__text--lead {
    font-size: var(--font-size-lg);
    font-weight: var(--font-weight-semibold);
    color: rgb(17 24 39);
    margin-bottom: 22px;
}

.support-modal__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    justify-content: center;
    align-items: center;
}

.support-modal__actions .support-btn {
    min-width: 120px;
}

.support-modal__actions--single {
    justify-content: center;
}

.support-modal__actions--single .support-btn {
    min-width: 140px;
}

.support-modal--success .support-modal__panel--success {
    padding-top: 20px;
}

.support-modal__success-icon {
    margin: 0 auto 12px;
    display: flex;
    justify-content: center;
}

[dir="rtl"] .support-modal__panel,
[dir="rtl"] .support-modal__text,
[dir="rtl"] .support-modal__title {
    text-align: center;
    unicode-bidi: isolate;
}

/* —— Busy overlay (create ticket, reply, close) —— */
body.support-busy-active {
    overflow: hidden;
}

.support-busy-overlay {
    position: fixed;
    inset: 0;
    z-index: 10060;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px max(16px, env(safe-area-inset-right)) max(24px, env(safe-area-inset-bottom)) max(16px, env(safe-area-inset-left));
    box-sizing: border-box;
}

.support-busy-overlay[hidden] {
    display: none !important;
}

.support-busy-overlay__backdrop {
    position: absolute;
    inset: 0;
    background: rgba(17, 24, 39, 0.35);
    backdrop-filter: blur(2px);
}

.support-busy-overlay__card {
    position: relative;
    z-index: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 14px;
    padding: 28px 32px;
    background: #fff;
    border-radius: 14px;
    box-shadow: 0 18px 48px rgba(55, 42, 88, 0.16);
    border: 1px solid #e8e4ef;
    max-width: 320px;
    text-align: center;
    font-family: var(--font-family-primary);
}

.support-busy-overlay__spinner {
    width: 40px;
    height: 40px;
    border: 3px solid #e8e4ef;
    border-top-color: #6a5d8b;
    border-radius: 50%;
    animation: support-busy-spin 0.75s linear infinite;
}

@keyframes support-busy-spin {
    to {
        transform: rotate(360deg);
    }
}

.support-busy-overlay__label {
    margin: 0;
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-semibold);
    color: rgb(17 24 39);
}

/* —— File picker: removable chips —— */
.support-file-picker__chips {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
}

.support-file-picker__chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    max-width: 100%;
    padding: 6px 8px 6px 10px;
    background: #f3f0f8;
    border: 1px solid #e0dce8;
    border-radius: 8px;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
}

.support-file-picker__chip-name {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 220px;
    color: rgb(17 24 39);
}

.support-file-picker__chip-remove {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 26px;
    height: 26px;
    padding: 0;
    margin: 0;
    border: none;
    border-radius: 6px;
    background: transparent;
    color: rgb(107 114 128);
    cursor: pointer;
    line-height: 1;
    transition: background 0.15s, color 0.15s;
}

.support-file-picker__chip-remove:hover {
    background: rgba(106, 93, 139, 0.12);
    color: rgb(17 24 39);
}

.support-file-picker__chip-remove-icon {
    font-size: 1.25rem;
    font-weight: var(--font-weight-bold);
    line-height: 1;
}

.support-file-picker:has(.support-file-picker__chip) .support-file-picker__display {
    display: none;
}

/* —— Create ticket form (Client / Partner) —— */
.support-create-page {
    --support-create-accent: #6a5d8b;
    --support-create-accent-light: #8b7baf;
    --support-create-field-height: 3rem;
}

.support-create-header {
    margin-bottom: 1.25rem;
}

.support-create-back {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    margin-bottom: 0.75rem;
    padding: 0.4rem 0.85rem;
    border-radius: 9999px;
    background: rgba(106, 93, 139, 0.08);
    border: 1px solid rgba(106, 93, 139, 0.18);
    color: var(--support-create-accent);
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-semibold);
    text-decoration: none;
    transition: background 0.2s, border-color 0.2s, color 0.2s;
}

.support-create-back:hover {
    background: rgba(106, 93, 139, 0.14);
    border-color: rgba(106, 93, 139, 0.28);
    color: #372a58;
    text-decoration: none;
}

.support-create-back svg {
    flex-shrink: 0;
}

.support-inner-bidi[dir="rtl"] .support-create-back svg {
    transform: scaleX(-1);
}

.support-create-header__title {
    margin-bottom: 0 !important;
}

.support-create-card {
    position: relative;
    overflow: hidden;
    padding: 1.35rem 1.15rem;
    border-radius: 1.25rem;
    background: #fff;
    border: 1.5px solid #e9e4f0;
    box-shadow:
        0 8px 32px rgba(106, 93, 139, 0.1),
        0 2px 8px rgba(106, 93, 139, 0.05);
}

@media (min-width: 768px) {
    .support-create-card {
        padding: 1.75rem 2rem;
    }
}

.support-create-card::before {
    content: "";
    position: absolute;
    top: 0;
    inset-inline-end: 0;
    width: 9rem;
    height: 9rem;
    border-radius: 9999px;
    background: linear-gradient(135deg, rgba(106, 93, 139, 0.12), rgba(139, 123, 175, 0.06));
    filter: blur(40px);
    pointer-events: none;
}

.support-create-form {
    position: relative;
    z-index: 1;
    display: flex;
    flex-direction: column;
    gap: 1.15rem;
}

.support-create-form .support-field {
    margin-bottom: 0;
}

.support-form-grid {
    display: grid;
    gap: 1.15rem;
}

@media (min-width: 768px) {
    .support-form-grid--2 {
        grid-template-columns: repeat(2, minmax(0, 1fr));
        gap: 1.25rem;
    }
}

.support-field-label {
    display: block;
    margin-bottom: 0.45rem;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-bold);
    color: rgb(31 41 55);
}

.support-create-form label.support-field-label--icon,
.support-create-form .support-field-label.support-field-label--icon {
    display: flex;
    flex-direction: row;
    align-items: center;
    gap: 0.4rem;
    width: fit-content;
    max-width: 100%;
}

.support-create-form label.support-field-label--icon svg,
.support-create-form .support-field-label.support-field-label--icon svg {
    flex-shrink: 0;
    color: var(--support-create-accent);
}

.support-create-form .support-input,
.support-create-form input[type="text"],
.support-create-form select,
.support-create-form textarea {
    display: block;
    width: 100%;
    max-width: none;
    min-width: 0;
    box-sizing: border-box;
    min-height: var(--support-create-field-height);
    padding: 0.625rem 0.95rem;
    border: 2px solid #e5e7eb;
    border-radius: 0.875rem;
    background: #f9fafb;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-medium);
    line-height: var(--line-height-normal);
    color: rgb(17 24 39);
    box-shadow: 0 2px 8px rgba(106, 93, 139, 0.04);
    transition: border-color 0.2s, box-shadow 0.2s, background 0.2s;
}

.support-create-form .support-input:hover,
.support-create-form input[type="text"]:hover,
.support-create-form select:hover,
.support-create-form textarea:hover {
    border-color: rgba(106, 93, 139, 0.35);
    background: #fff;
}

.support-create-form .support-input:focus,
.support-create-form input[type="text"]:focus,
.support-create-form select:focus,
.support-create-form textarea:focus {
    outline: none;
    border-color: var(--support-create-accent);
    background: #fff;
    box-shadow:
        0 0 0 3px rgba(106, 93, 139, 0.14),
        0 4px 14px rgba(106, 93, 139, 0.08);
}

.support-create-form .support-textarea,
.support-create-form textarea {
    min-height: 9.5rem;
    resize: vertical;
    line-height: 1.55;
}

.support-create-form select.support-select {
    cursor: pointer;
    -webkit-appearance: none;
    -moz-appearance: none;
    appearance: none;
    background-color: #f9fafb;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%236a5d8b' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-size: 1em;
}

.support-inner-bidi[dir="ltr"] .support-create-form select.support-select,
.partner-support-inner-bidi[dir="ltr"] .support-create-form select.support-select {
    background-position: right 0.85rem center;
    padding-inline-end: 2.35rem;
}

.support-inner-bidi[dir="rtl"] .support-create-form select.support-select,
.partner-support-inner-bidi[dir="rtl"] .support-create-form select.support-select {
    background-position: left 0.85rem center;
    padding-inline-start: 2.35rem;
}

.support-create-file-zone {
    padding: 1rem;
    border: 2px dashed rgba(106, 93, 139, 0.32);
    border-radius: 1rem;
    background: rgba(106, 93, 139, 0.04);
    transition: border-color 0.2s, background 0.2s;
}

.support-create-file-zone:focus-within {
    border-color: var(--support-create-accent);
    background: rgba(106, 93, 139, 0.07);
}

.support-create-file-zone .support-file-picker {
    max-width: none;
}

.support-create-file-zone .support-file-picker__btn {
    padding: 0.55rem 1.1rem;
    border-radius: 0.75rem;
    font-weight: var(--font-weight-bold);
    background: linear-gradient(135deg, var(--support-create-accent) 0%, var(--support-create-accent-light) 100%);
    color: #fff;
    border: none;
    box-shadow: 0 4px 14px rgba(106, 93, 139, 0.28);
}

.support-create-file-zone .support-file-picker__btn:hover {
    background: linear-gradient(135deg, #5d5080 0%, #7a6a9e 100%);
    color: #fff;
}

.support-create-file-hint {
    margin: 0.65rem 0 0;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-normal);
    color: rgb(107 114 128);
    line-height: 1.45;
}

.support-create-form__actions {
    margin-top: 0.35rem;
    padding-top: 0.35rem;
}

.support-btn--submit {
    width: 100%;
    min-height: 3.1rem;
    gap: 0.55rem;
    padding: 0.85rem 1.25rem;
    border-radius: 0.875rem;
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-bold);
    background: linear-gradient(90deg, var(--support-create-accent) 0%, var(--support-create-accent-light) 100%);
    box-shadow: 0 8px 24px rgba(106, 93, 139, 0.28);
    transition: transform 0.2s, box-shadow 0.2s, opacity 0.2s;
}

.support-btn--submit:hover {
    transform: translateY(-1px);
    box-shadow: 0 12px 28px rgba(106, 93, 139, 0.34);
    background: linear-gradient(90deg, #5d5080 0%, #7a6a9e 100%);
}

.support-btn--submit:active {
    transform: translateY(0);
}

.support-create-page .support-page__subtitle {
    display: none;
}

@media (max-width: 768px) {
    .support-create-card {
        padding: 1.15rem 1rem;
    }

    .support-btn--submit {
        min-height: 3rem;
    }
}

/* —— Ticket details page —— */
.support-details-page {
    --support-create-accent: #6a5d8b;
    --support-create-accent-light: #8b7baf;
}

.support-details-page .support-details-top {
    margin-bottom: 1rem;
}

.support-details-page .support-details-nav {
    margin-bottom: 0.75rem;
}

.support-details-page .support-details-back.support-create-back {
    margin-bottom: 0;
}

.support-details-card {
    padding: 1.25rem 1.15rem;
    border-radius: 1.25rem;
    background: #fff;
    border: 1.5px solid #e9e4f0;
    box-shadow:
        0 8px 32px rgba(106, 93, 139, 0.1),
        0 2px 8px rgba(106, 93, 139, 0.05);
}

@media (min-width: 768px) {
    .support-details-card {
        padding: 1.5rem 1.75rem;
    }
}

.support-details-page .support-details-head {
    margin-bottom: 0;
    padding-bottom: 0;
    border-bottom: none;
}

.support-details-page .support-details__title {
    display: -webkit-box;
    -webkit-box-orient: vertical;
    -webkit-line-clamp: 3;
    overflow: hidden;
    word-break: break-word;
    margin-bottom: 1rem !important;
    font-size: var(--font-size-xl) !important;
    line-height: 1.35 !important;
}

@media (min-width: 768px) {
    .support-details-page .support-details__title {
        font-size: var(--font-size-2xl) !important;
    }
}

.support-details-page .support-details-meta-row {
    gap: 1rem 1.5rem;
    padding-top: 0.85rem;
    border-top: 1px solid #ece8f2;
}

.support-details-page .support-id-chip {
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-bold);
    padding: 0.35rem 0.65rem;
}

.support-status-banner {
    display: flex;
    align-items: flex-start;
    gap: 0.85rem;
    margin-bottom: 1.15rem;
    padding: 1rem 1.1rem;
    border-radius: 1rem;
    border: 1.5px solid transparent;
    font-family: var(--font-family-primary);
}

.support-status-banner__icon {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 2.5rem;
    height: 2.5rem;
    border-radius: 9999px;
}

.support-status-banner__body {
    min-width: 0;
    flex: 1;
}

.support-status-banner__title {
    margin: 0 0 0.25rem;
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-bold);
    color: rgb(17 24 39);
}

.support-status-banner__text {
    margin: 0;
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-normal);
    line-height: 1.5;
    color: rgb(75 85 99);
}

.support-status-banner--progress {
    background: linear-gradient(135deg, #eff6ff 0%, #e8f4fd 100%);
    border-color: #bfdbfe;
}

.support-status-banner--progress .support-status-banner__icon {
    background: #dbeafe;
    color: #1565c0;
}

.support-status-banner--solved {
    background: linear-gradient(135deg, #ecfdf5 0%, #e8f5e9 100%);
    border-color: #a7f3d0;
}

.support-status-banner--solved .support-status-banner__icon {
    background: #d1fae5;
    color: #2e7d32;
}

.support-status-banner--muted {
    background: #f9fafb;
    border-color: #e5e7eb;
}

.support-status-banner--muted .support-status-banner__icon {
    background: #f3f4f6;
    color: rgb(107 114 128);
}

.support-conversation-card {
    border: 1.5px solid #e9e4f0;
    border-radius: 1.25rem;
    background: #fff;
    box-shadow: 0 8px 28px rgba(106, 93, 139, 0.08);
    overflow: hidden;
    min-width: 0;
}

.support-conversation-card__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0.85rem 1.15rem;
    background: linear-gradient(180deg, #faf9fc 0%, #f5f4f8 100%);
    border-bottom: 1px solid #ece8f2;
}

.support-conversation-card__title {
    margin: 0;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-base);
    font-weight: var(--font-weight-bold);
    color: rgb(31 41 55);
}

.support-conversation-card__count {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 1.65rem;
    height: 1.65rem;
    padding: 0 0.45rem;
    border-radius: 9999px;
    background: rgba(106, 93, 139, 0.12);
    color: var(--support-create-accent);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-bold);
    font-variant-numeric: tabular-nums;
}

.support-details-page .support-thread-feed {
    border: none;
    border-radius: 0;
    box-shadow: none;
    background: linear-gradient(165deg, #faf8fc 0%, #f6f2fa 100%);
    min-height: 280px;
    max-height: min(70vh, 720px);
    overflow-y: auto;
    padding: 1.15rem;
    gap: 1rem;
}

.support-details-page .support-thread-msg {
    max-width: none;
    width: 100%;
    margin-bottom: 0;
}

.support-details-page .support-thread-msg--staff {
    align-self: flex-start;
}

.support-details-page .support-thread-msg--user {
    align-self: flex-end;
}

.support-details-page .support-thread-msg__inner {
    display: flex;
    align-items: flex-end;
    gap: 0.65rem;
    max-width: min(100%, 540px);
}

.support-details-page .support-thread-msg--user .support-thread-msg__inner {
    flex-direction: row-reverse;
    margin-inline-start: auto;
}

.support-details-page .support-thread-msg--staff .support-thread-msg__inner {
    margin-inline-end: auto;
}

.support-details-page .support-thread-avatar {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 2.35rem;
    height: 2.35rem;
    border-radius: 9999px;
    font-family: var(--font-family-primary);
    font-size: 0.8125rem;
    font-weight: var(--font-weight-bold);
    line-height: 1;
    box-shadow: 0 2px 8px rgba(55, 42, 88, 0.1);
}

.support-details-page .support-thread-msg--user .support-thread-avatar {
    background: linear-gradient(135deg, #6a5d8b 0%, #8b7baf 100%);
    color: #fff;
}

.support-details-page .support-thread-msg--staff .support-thread-avatar {
    background: linear-gradient(180deg, #dbeafe 0%, #bfdbfe 100%);
    color: #1565c0;
}

.support-details-page .support-thread-bubble {
    flex: 1;
    min-width: 0;
    max-width: 100%;
    padding: 0.75rem 0.9rem;
    border-radius: 1rem;
    box-shadow: 0 2px 10px rgba(55, 42, 88, 0.07);
}

.support-details-page .support-thread-msg--user .support-thread-bubble {
    background: #fff;
    border: 1px solid #e5dff0;
    border-end-end-radius: 0.35rem;
}

.support-details-page .support-thread-msg--staff .support-thread-bubble {
    background: linear-gradient(180deg, #e8f4fc 0%, #dceef9 100%);
    border: 1px solid #90caf9;
    border-end-start-radius: 0.35rem;
}

.support-details-page .support-thread-meta {
    margin-bottom: 0.45rem;
    padding: 0;
    gap: 0.35rem 0.65rem;
}

.support-details-page .support-thread-msg--user .support-thread-meta {
    flex-direction: row-reverse;
    text-align: end;
}

.support-details-page .support-thread-author {
    font-size: var(--font-size-sm);
    color: rgb(55 65 81);
}

.support-details-page .support-thread-time {
    font-size: 0.6875rem;
}

.support-details-page .support-thread-body {
    font-size: var(--font-size-sm);
    line-height: 1.65;
    padding: 0;
    background: transparent;
    border: none;
    border-radius: 0;
    box-shadow: none;
    max-height: 16rem;
    overflow-y: auto;
}

.support-details-page .support-thread-msg--staff .support-thread-body,
.support-details-page .support-thread-msg--user .support-thread-body {
    background: transparent;
    border: none;
    box-shadow: none;
}

.support-details-page .support-thread-attachments {
    margin-top: 0.75rem;
    padding: 0.75rem;
    border-radius: 0.875rem;
    background: rgba(106, 93, 139, 0.06);
    border: 1px solid rgba(106, 93, 139, 0.14);
}

.support-details-page .support-thread-attachments__head {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    margin-bottom: 0.65rem;
    color: var(--support-create-accent);
}

.support-details-page .support-thread-attachments__label {
    margin: 0;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-bold);
    letter-spacing: 0;
    text-transform: none;
    color: rgb(55 65 81);
}

.support-details-page .support-thread-attachments__count {
    margin-inline-start: auto;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 1.35rem;
    height: 1.35rem;
    padding: 0 0.35rem;
    border-radius: 9999px;
    background: rgba(106, 93, 139, 0.14);
    color: var(--support-create-accent);
    font-size: 0.6875rem;
    font-weight: var(--font-weight-bold);
    font-variant-numeric: tabular-nums;
}

.support-details-page .support-thread-attachments__list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
}

.support-details-page .support-thread-file-card {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr) auto;
    align-items: center;
    gap: 0.75rem;
    padding: 0.65rem 0.75rem;
    border-radius: 0.875rem;
    background: #fff;
    border: 1px solid #e5e7eb;
    box-shadow: 0 2px 8px rgba(106, 93, 139, 0.06);
    transition: border-color 0.2s, box-shadow 0.2s, transform 0.2s;
}

.support-details-page .support-thread-file-card:hover {
    border-color: rgba(106, 93, 139, 0.35);
    box-shadow: 0 4px 14px rgba(106, 93, 139, 0.12);
    transform: translateY(-1px);
}

.support-details-page .support-thread-file-card__icon {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 2.75rem;
    height: 2.75rem;
    border-radius: 0.65rem;
    background: #f3f4f6;
    color: rgb(75 85 99);
}

.support-details-page .support-thread-file-card__ext {
    font-family: var(--font-family-primary);
    font-size: 0.625rem;
    font-weight: var(--font-weight-bold);
    letter-spacing: 0.02em;
}

.support-details-page .support-thread-file-card__icon--pdf {
    background: linear-gradient(135deg, #fef2f2 0%, #fee2e2 100%);
    color: #dc2626;
}

.support-details-page .support-thread-file-card__icon--doc {
    background: linear-gradient(135deg, #eff6ff 0%, #dbeafe 100%);
    color: #2563eb;
}

.support-details-page .support-thread-file-card__icon--image {
    background: linear-gradient(135deg, #ecfdf5 0%, #d1fae5 100%);
    color: #059669;
}

.support-details-page .support-thread-file-card__info {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
}

.support-details-page .support-thread-file-card__name {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-semibold);
    color: rgb(17 24 39);
}

.support-details-page .support-thread-file-card__type {
    font-family: var(--font-family-primary);
    font-size: 0.6875rem;
    font-weight: var(--font-weight-medium);
    color: rgb(107 114 128);
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.support-details-page .support-thread-file-card__download {
    flex-shrink: 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.35rem;
    min-height: 2.25rem;
    padding: 0.4rem 0.85rem;
    border-radius: 0.65rem;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-bold);
    text-decoration: none;
    color: #fff;
    background: linear-gradient(135deg, var(--support-create-accent) 0%, var(--support-create-accent-light) 100%);
    box-shadow: 0 4px 12px rgba(106, 93, 139, 0.22);
    transition: transform 0.2s, box-shadow 0.2s, background 0.2s;
    white-space: nowrap;
}

.support-details-page .support-thread-file-card__download:hover {
    color: #fff;
    text-decoration: none;
    transform: translateY(-1px);
    box-shadow: 0 6px 16px rgba(106, 93, 139, 0.3);
    background: linear-gradient(135deg, #5d5080 0%, #7a6a9e 100%);
}

@media (max-width: 560px) {
    .support-details-page .support-thread-file-card {
        grid-template-columns: auto minmax(0, 1fr);
        grid-template-rows: auto auto;
    }

    .support-details-page .support-thread-file-card__download {
        grid-column: 1 / -1;
        width: 100%;
    }
}

.support-thread-layout--single {
    grid-template-columns: 1fr;
}

.support-reply-panel {
    border-radius: 1.25rem;
    padding: 1.25rem;
}

.support-reply-form .support-input,
.support-reply-form input[type="text"],
.support-reply-form select,
.support-reply-form textarea {
    display: block;
    width: 100%;
    max-width: none;
    box-sizing: border-box;
    padding: 0.625rem 0.95rem;
    border: 2px solid #e5e7eb;
    border-radius: 0.875rem;
    background: #f9fafb;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-base);
    transition: border-color 0.2s, box-shadow 0.2s, background 0.2s;
}

.support-reply-form textarea.support-textarea {
    min-height: 7.5rem;
    resize: vertical;
}

.support-reply-form .support-input:focus,
.support-reply-form textarea:focus {
    outline: none;
    border-color: var(--support-create-accent);
    background: #fff;
    box-shadow: 0 0 0 3px rgba(106, 93, 139, 0.14);
}

.support-details-page label.support-field-label--icon,
.support-reply-panel label.support-field-label--icon {
    display: flex;
    flex-direction: row;
    align-items: center;
    gap: 0.4rem;
    width: fit-content;
    max-width: 100%;
    margin-bottom: 0.45rem;
    font-weight: var(--font-weight-bold);
}

.support-reply-panel .support-panel__dual-actions .support-btn--submit {
    width: auto;
    min-height: 2.75rem;
    flex: 1 1 0;
}

.support-details-page .support-alert {
    border-radius: 0.875rem;
}

@media (max-width: 900px) {
    .support-details-page .support-thread-feed {
        max-height: none;
    }
}

/* —— Tickets list page —— */
.support-list-page {
    --support-list-accent: #6a5d8b;
    --support-list-accent-light: #8b7baf;
}

.support-list-header {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-start;
    justify-content: space-between;
    gap: 1rem;
    margin-bottom: 1.15rem;
}

.support-list-header__text {
    min-width: 0;
    flex: 1 1 12rem;
}

.support-list-header__text .support-page__title {
    margin-bottom: 0.35rem !important;
}

.support-list-header__text .support-page__subtitle {
    margin-bottom: 0;
}

.support-list-header__cta {
    flex-shrink: 0;
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    min-height: 2.75rem;
    padding: 0.65rem 1.15rem;
    border-radius: 0.875rem;
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-bold);
    box-shadow: 0 6px 18px rgba(106, 93, 139, 0.24);
}

.support-list-toolbar {
    display: flex;
    flex-wrap: wrap;
    align-items: stretch;
    gap: 0.75rem;
    margin-bottom: 1rem;
    padding: 0.85rem;
    border-radius: 1rem;
    background: #fff;
    border: 1.5px solid #e9e4f0;
    box-shadow: 0 4px 18px rgba(106, 93, 139, 0.07);
    font-family: var(--font-family-primary);
}

.support-list-toolbar__search {
    flex: 1 1 15rem;
    display: flex;
    align-items: center;
    gap: 0.55rem;
    min-width: 0;
    padding: 0 0.85rem;
    border: 2px solid #e5e7eb;
    border-radius: 0.75rem;
    background: #f9fafb;
    transition: border-color 0.2s, box-shadow 0.2s, background 0.2s;
}

.support-list-toolbar__search:focus-within {
    border-color: var(--support-list-accent);
    background: #fff;
    box-shadow: 0 0 0 3px rgba(106, 93, 139, 0.12);
}

.support-list-toolbar__search-icon {
    flex-shrink: 0;
    color: rgb(107 114 128);
}

.support-list-toolbar__search-input {
    flex: 1;
    min-width: 0;
    border: none;
    background: transparent;
    padding: 0.65rem 0;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    color: rgb(17 24 39);
    outline: none;
}

.support-list-toolbar__filters {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.5rem;
    flex: 0 1 auto;
}

.support-list-toolbar__filter-label {
    font-size: var(--font-size-xs);
    font-weight: var(--font-weight-bold);
    color: rgb(75 85 99);
    white-space: nowrap;
}

.support-list-toolbar__select {
    min-width: 10.5rem;
    max-width: 100%;
    padding: 0.6rem 2.25rem 0.6rem 0.85rem;
    border: 2px solid #e5e7eb;
    border-radius: 0.75rem;
    background-color: #f9fafb;
    font-family: var(--font-family-primary);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-medium);
    color: rgb(17 24 39);
    -webkit-appearance: none;
    -moz-appearance: none;
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%236a5d8b' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-size: 1em;
    transition: border-color 0.2s, background 0.2s;
}

.support-list-toolbar[dir="rtl"] .support-list-toolbar__select {
    background-position: left 0.75rem center;
    padding-inline-start: 2.25rem;
    padding-inline-end: 0.85rem;
}

.support-list-toolbar[dir="ltr"] .support-list-toolbar__select {
    background-position: right 0.75rem center;
}

.support-list-toolbar__select:focus {
    outline: none;
    border-color: var(--support-list-accent);
    background-color: #fff;
}

.support-list-toolbar__filter-btn {
    min-height: 2.5rem;
    padding-inline: 1rem;
    border-radius: 0.75rem;
    white-space: nowrap;
}

.support-list-table-wrap {
    margin-top: 0;
    border-radius: 1rem;
    overflow: hidden;
    box-shadow: 0 6px 24px rgba(106, 93, 139, 0.08);
}

/*
 * Header and body are centred together. The base rule uses `text-align: start`,
 * which resolves against each cell's own direction — so the ticket-number and
 * date cells (dir="ltr", needed to keep digits in Latin order) aligned left while
 * their Arabic headers aligned right, leaving every value visibly offset from its
 * column title. Centring sidesteps that, since centre is the same edge either way.
 */
.support-list-page .support-table th {
    background: linear-gradient(180deg, #f7f5fa 0%, #efeaf5 100%);
    color: rgb(55 48 71);
    font-size: var(--font-size-xs);
    letter-spacing: 0.02em;
    text-transform: none;
    padding: 0.9rem 1rem;
    text-align: center;
}

.support-list-page .support-table td {
    padding: 0.85rem 1rem;
    vertical-align: middle;
    text-align: center;
}

.support-list-page .support-table__title {
    max-width: 14rem;
    width: 14rem;
}

@media (min-width: 992px) {
    .support-list-page .support-table__title {
        max-width: 18rem;
        width: 18rem;
    }
}

.support-list-page .support-placeholder-row td {
    padding: 2.5rem 1rem;
    font-style: normal;
    color: rgb(107 114 128);
}

@media (max-width: 768px) {
    .support-list-header {
        flex-direction: column;
        align-items: stretch;
    }

    .support-list-header__cta {
        width: 100%;
        justify-content: center;
    }

    .support-list-toolbar {
        flex-direction: column;
    }

    .support-list-toolbar__filters {
        width: 100%;
    }

    .support-list-toolbar__select,
    .support-list-toolbar__filter-btn {
        flex: 1 1 auto;
    }
}